FAQS

Got a question? Chances are, you're not alone in wondering. We've compiled answers to our most commonly asked questions below.

Still can’t find the answer you're after? Please email our customer kair team: kairteam@kair.care

Kair Products

Is Kair bio or non-bio?

We’re team non-bio at Kair. We’ve left out the enzymes as they're known skin irritants, but our formulas still pack a punch in the drum. We’ve replaced them with powerful, plant-based ingredients that deliver results, wash after wash.

Does Kair contain bleaching agents?

All of our formulas are free from bleaching agents, because we want your clothes to live on in full colour.

Does Kair contain optical brighteners?

There are no optical brighteners in our formulas - we're not here to play tricks, only to Kair.

Does Kair contain any ingredients derived from animals?

All of our formulas are 100% vegan, and contain no animal derived ingredients. We’re proud to be registered with the Vegan Society.

Is Kair tested on animals?

No and we never, ever will - we're proudly cruelty free. Our products are strictly for laundry.

How has Kair been tested?

We took almost a year to perfect our Kair formulas. During this time we conducted extensive research and testing - in the lab, in real life with independent consumers, and with treasured pieces from the Kair team's wardrobes. We're sure you'll agree it was time well spent!

Can I use the Clothing Washes and Fabric Conditioners on other laundry, like sheets and towels?

Absolutely - it's Kair for all. Our detergents and fabric conditioners are great for sheets, towels and anything else you might wash in a machine. Remember, it’s still important to follow care label instructions and wash on the correct cycle and at the recommended temperature.

Can I use Kair in the washing machine?

Of course - our formulas are suitable for machines and hand washing so you can Kair however you wish. Don't forget to check garment labels and use the correct settings and temperature for your pieces.

Can I use Kair to hand wash?

Absolutely. Our formulas are suitable for hand washing so you can Kair however you wish. We recommend using 15ml Kair in 5L water.

Why is Kair good for clothes?

Where do we begin? Kair really does care for your clothes like nothing that's come before. We’ve left out all the toxic chemicals and problematic ingredients that can break down clothing fibres and damage your items, and our formulas only use gentle (but powerful), plant-derived cleaning agents to care lovingly and longingly.

What is tetramethyl acetyloctahydronapthalenes?

We can't pronounce its technical name either - and we wish we could write it in plain English but rules are rules! More commonly known as Iso E Super, this scent ingredient is found in many of the world's leading luxury fragrances and has a woody aroma.

Why does the packaging for some Kair products contain a warning that Kair may cause an allergic reaction?

Whilst our kind and Kairing formulas do not contain any nasties, toxic chemicals or planet-compromising ingredients, in rare cases some of the fragrance ingredients which give Kair its captivating scent could have potentially sensitising effects. So, it’s our responsibility to make sure you’re aware of this (small and very unlikely) chance. If you do suffer with sensitive skin or allergies we would always recommend testing our products on select garments first.

Can I use Kair if I have sensitive skin or a skin condition?

We’ve created Kair to care for your skin as much as your clothes, with our formulas including moisturising ingredients like Glycerin more commonly found in skincare. Whilst many customers with skin conditions love our products, if you do have sensitive skin, we would always recommend testing our products on select garments first.

Can I tumble dry my laundry after I’ve washed it with Kair?

Our friendly Kair advice would be to line-dry (it’s better for your clothes and for the environment too) but there’s no reason why you can’t tumble dry. Just remember to always follow garment label instructions.

Will Kair remove stains?

You can count on Kair to remove stains in your most-loved pieces. If there’s a particularly tough one to crack, just pre-soak with a little Kair before washing as normal.

Is Kair Safe?

Yes, Kair is completely safe when used to care for your most-treasured wardrobe pieces. Remember to leave your bottle securely fastened after every use and always store out of reach of inquisitive little hands.

Where is Kair made?

Kair was born, raised and is made in the UK.

How many washes will I get out of a bottle of Kair?

Each bottle of Kair detergent provides 20 luxury washes for your most-loved pieces. Our refill pouches are the equivalent to one full bottle. Our signature fabric conditioners go the extra distance - lasting up to 32 washes.

Where can I find the Kair instructions?

As every product has been specifically designed for use with your wardrobe favourites, our how to use advice differs slightly from Wash to Softener to Spray. You’ll find our easy-to-follow instructions on the back of every bottle so you can Kair with confidence every load. You can also find them explained on each individual product page.

Are Kair bottles made from glass?

Our Kair bottles are made from responsibly sourced, recycled glass and they’re reusable too! Whether you choose to refill with Kair or turn them into a home for your weekly flowers, they’ll look beautiful on every worktop.

Is Kair packaging recyclable?

Yes, we’re proud that our packaging is responsibly sourced, recycled and reusable. Our refill pouches already reduce plastic use by 76%, and we’re working hard to make it 100% and eliminate plastic completely.

Can I refill Kair?

For Kair that goes on and on and on we’ve created refill pouches so, you’ll never run out of your favourite product. Our Refills keep your reusable glass bottle full and plastic waste down, 76% down to be precise.

Orders

How do I know my order has been placed successfully?

We’re delighted you’ve placed your order and joined the Kair community. Keep an eye on your inbox and once your order has been successfully placed, your order confirmation will appear.

If it’s taking a little while, please be sure to check you’ve correctly entered your email address and it’s always worth checking your spam/junk folder too, just in case it was unfortunately redirected.

All of your orders will be safely stored in your personal Kair account under ‘Your Orders’. If you have any order queries or questions, simply drop our customer kair team a line, on kairteam@kair.care

How can I track my order?

Once your order has shipped we’ll send you tracking details so you can load up your laundry and be ready to hit start as soon as your Kair arrives.

Can I cancel my order?

To allow us to get your Kair to you as quickly as we can, we send your orders directly to our warehouse so we can ship the same day, so we can't cancel orders once they're placed. We’ll happily help you return your items once you receive them.

How can I contact you about my order?

No question is too big or too small, we always love to hear from you. For anything you need to know, drop us a line at kairteam@kair.care and we’ll aim to reply within the shortest spin cycle!

If you are an existing customer, please include your date of birth and full shipping address in your email so that we can easily verify your identity and answer your questions double-quick.

What payment methods do you accept?

Payments are processed via Shopify pay and we accept all major payment methods including Visa, Mastercard, American Express, Apple Pay and Google Pay.

I've received a mesh bag in my order - why?

We're glad you asked! Popping your clothes into a laundry bag will help protect them from snags inside the drum and is one of the best ways to keep them fresher for longer. So, along with your Kair, we’ve included one of our laundry bags. They're made from 100% recycled material so you can wash carefully, wear carefree.

Delivery & Returns

Where do you ship to?

We currently ship to the UK, with more countries coming soon. We'd love to know where you Kair - tag us @kair.care and let us know!

What delivery options are available?

Standard shipping with Royal Mail tracked delivery take takes 2-3 business days, costing £3 and is free on all orders over £25. But, we know sometimes you can’t wait for your Kair so, you can always upgrade to our next-day shipping service too, costing £5.

What delivery provider do you use?

All UK standard shipping orders are delivered via Royal Mail. All UK next-day shipping orders are delivered via Amazon Logistics.

How long will it take to dispatch my order?

Good news: we’ve got your order and your Kair will soon be on its way! All orders received before 5pm Monday-Friday will be dispatched same day. For weekend and bank holiday orders, your products will be shipped on the next working day.

I have a problem with my delivery - what should I do?

Our wonderful customer kair team are on hand to answer any of your delivery dilemmas. You can reach them via email: kairteam@kair.care

What is your returns policy?

We’re confident you’ll love Kair but if for any reason there’s a problem, we offer free returns and a full refund. Simply get in touch within 14 days of receiving your order via kairteam@kair.care and we’ll be happy to help.

How do I return my Kair?

We're so sorry you didn't love your Kair. Please contact kairteam@kair.care with your order number and the products you'd like to return, and we'll take care of the rest.

How will my Kair order be packaged?

Every order is shipped in our signature Kair shipping boxes made from cardboard which can be fully recycled. Our boxes are robustly designed for protection in transit.

My customers would love kair. how do I become a stockist?

We’d love to hear from you if you want to join the Kair partner community. For wholesale enquires, please contact us at stockists@kair.care

My Account

Do I have to create an account to place an order?

In a hurry? You can use our guest checkout for your orders so your Kair can be on its way to you even quicker. You can create your account at a later date, perhaps when your first Kair load is in the drum. In your account, you can track your orders and review past purchases, and save your address details so you can shop more easily in future. It’s quick and easy to create an account - just click here.

How do I log in to My Kair Account?

On mobile, click the menu icon in the top left, and then "my account". If you're on desktop, head to the homepage, click on the little person icon (top right) and you’ll be taken to the account login page. Just pop in your details and you’ll get straight in. If you're ready to log in right now, click here

I've forgotten my password, what should I do?

We’ve all been there! It’s easily fixed: simply click on "my account" and hit ‘forgotten your password’. If you're ready to reset right away, click here

I'd love to be first to hear about offers and kair advice - where do I sign up?

Everyone is welcome to join the Kair community. Simply visit our homepage and pop in your e-mail address into the sign-up box and voila! We’ll keep you updated with first access, exclusive offers and laundry loads of how-to Kair.

How can I unsubscribe from your emails?

We’re sorry to see you go. To unsubscribe simply scroll to the bottom of any emails from us, and click the “unsubscribe” link.