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This Privacy Policy governs the manner in which Kair collects, uses, maintains, and protects information collected from users (each, a "User") of the https://www.kair.care website ("Site"). This privacy policy applies to the Site and all products and services offered by Kair.
We are Kair, a Brand of Furniture Clinic, Unit 46 Werdohl Way, Number One Industrial Estate, Consett, DH8 6SZ. We are the Controller of the data you provide. We are also a Processor of data provided by our business clients; warranty and insurance companies, which may contain personal data.
We are committed to maintaining the trust and confidence of our customers. We do not sell, rent or trade email lists with other companies and businesses for marketing purposes.
We use your information for the purpose of supplying you with goods and services.
The data we collect includes name; address; post code; telephone numbers and e mail addresses. For payment details (from you to us and us to you), we collect bank account and/or payment card details for processing via one of our payment partners.
When you purchase products or services via our website, your name; address; email address and contact number will be stored in our Administration System.
The data we collect would be regarded as non-sensitive meaning that you could be identified indirectly through your address; phone number; or email address. We do not retain bank account or payment card details.
The data we collect is not transferred outside the European Union.
We collect personal data in a number of ways:
When someone visits our website, we utilise third party analytics software, including Google Analytics, Facebook, BingAds and Hotjar, to collect standard internet log information. We do this to track data such as user volume and behaviour when visitors are on-site. This data is anonymous and grouped-together. We do not collect or process any personally identifiable information from our users beyond that which is given voluntarily to us during the process of making a purchase. We do not make any attempt to find out the identities of those visiting our website or collect sensitive data beyond that which is given.
If you choose not to give us your personal data, this may delay or prevent us from meeting our obligations or providing you with goods or services.
We do not sell, trade, or rent your personal identification information to any party outside of our own network of companies or associated service providers.
The data we collect may be shared with organisations working on our behalf, including:
With Whom |
Examples |
Advertising Partners/Data Analytics |
Hotjar Mintsoft Unleashed Shopify |
Carriers/Delivery Companies |
Amazon Shipping DHL DPD FedEx UPS Royal Mail |
The Government and Regulators |
Information Commissioner's Office Financial Conduct Authority HM Revenue and Customs |
Companies which help us run our business; support our IT infrastructure and further understand our customers. |
ITC |
Insurance Providers and Underwriters |
Acasta Europe AXA CNA Hardy |
Legal Representatives |
Square One Law LLP LELC |
Payment Processing Companies |
Shopify HSBC Bank plc |
The primary legal basis on which we hold and process your data is consent where you have supplied us with it.
We also need it to fulfil our contractual commitments to you, support our legitimate interests and to meet our statutory obligations.
The ways we use your personal data may include:
Reason/Purpose |
Legal Basis For Holding/Processing The Data |
Personal Data Used |
To provide our products and services to you |
To fulfil our contractual obligations |
Your name; address; post code; contact telephone numbers; e mail address |
To correctly bill you and take payment for our products and services and for debt collection
|
To fulfil our contractual obligations To meet legal obligations |
Your name; address; post code; contact telephone numbers; e mail address; account information; payment card details |
To deliver products and services to you |
To fulfil our contractual obligations |
Your name; address; post code; contact telephone numbers; e mail address |
To provide further information; answer your questions or complaints
|
To fulfil our contractual obligations Where you consent |
The personal data which is necessary for us to deal with the question or complaint which will depend on its nature Your name; address; post code; contact telephone numbers; e mail address; account information |
Reason/Purpose |
Legal Basis For Holding/Processing The Data |
Personal Data Used |
To maintain and improve our products and services e.g. optimise business processes; support efficient management of our staff; analyse performance of web pages and provide relevant content to you |
Where we have a legitimate interest Where you have supplied consent |
Your name; address; post code; contact telephone numbers; e mail address; account information |
Assess which of our products and services may be of interest to you |
Where we have a legitimate interest Where you have supplied consent |
Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history; records of your discussions with our customer support teams (notes from telephone calls; texts; mailed correspondence; web chat and e mails) |
Direct marketing |
Where we have a legitimate interest Where you have supplied consent |
Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history |
Protection of our staff |
Where we have a legitimate interest |
Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history |
Staff training |
Where we have a legitimate interest |
Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history |
For the establishment, exercise or defence of legal claims |
Where we have a legitimate interest |
Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history |
To seek your consent when we need to contact you |
Where we have a legitimate interest |
Your name; address; post code; contact telephone numbers; e mail address |
To recover money that is owed to us |
Where we have a legitimate interest |
Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history; records of your discussions with our customer support teams (notes from telephone calls; texts; mailed correspondence; web chat and e mails) |
Maintain accuracy and relevancy of your data |
To meet our legal obligations Where we have a legitimate interest |
Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history |
Reason/Purpose |
Legal Basis For Holding/Processing The Data |
Personal Data Used |
Direct Marketing
|
Where you have provided consent |
Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history |
Reason/Purpose |
Legal Basis For Holding/Processing The Data |
Personal Data Used |
To fulfil our obligations to our regulators
|
To meet legal obligations
|
Your name; address; post code; contact telephone numbers; e mail address; account information; |
To record when you exercise any statutory right
|
To meet legal obligations
|
Your name; address; post code; contact telephone numbers; e mail address; account information; |
Under data protection law, you have the following rights: